Oversize items
Returns
Expedited Shipping
back orders
Holiday ship dates

SHIPPING RATES
Orders received by 10am (PST) ship same day

See below map for estimated domestic shipping times via ground.

EXPEDITED SHIPPING
If you're in a real big hurry, expedited shipping (either next-day or 3-day) is also available. Bear in mind that these designations apply only to working days...not weekends or holidays (although Saturday deliveries are available for an additional charge if you're willing to cough up the extra dough).
Iif you are expediting items marked as oversize or to international destinations we will charge the actual cost of shipping. Please tell us in the comments box if you want to pre-approve these costs and give us the quickest way to get hold of you either via phone or email.

Also, because we live in the mountains, local roads and airports occasionally get shut down in snowstorms...and this can delay the delivery of expedited orders. These "acts of God" are beyond our and the Post Office/FedEx's control...and, since the Post Office/FedEx don't offer shipping charge reimbursements when these events occur, neither can we. But what skier/boarder in their right mind would complain about fresh snow in the first place?

Last days to Ship for Holidays

Fedex Ship Dates here
US Postal Holiday calender

INTERNATIONAL SHIPPING
We ship orders all over the snowy world. We only charge the actual cost (via US postal priority mail) and insurance charges per package...with no special handling fees added. Please note in the comments box when placing your order if you want to pre-approve shipping costs. Customer, however, is responsible for any export duties, customs fees or VAT that apply in their country.

For more info, email us at info@tognar.com, or call us at (541) 890-5627.

OPEN & SHUT

USA October-April Phone Hours Monday-Friday from 9am-5pm (Pacific time).
USA May-September Phone hours Monday-Friday from 10am-3pm (Pacific time).

Toll Free 1-800-299-9904
Fax (541) 535-7776

We're closed weekends, holidays and epic powder mornings (hey, we're only human).
You can always reach us by e-mail info@tognar.com

NO WALK-IN TRAFFIC
Sorry, but we don't have a storefront where you can walk in, stroll the aisles, rummage through tool bins, or pick up an order. Why? Because you'd probably get lost in the dimly-lit depths of our haunted warehouse, or, possibly be abducted by one of the less-rehabilitated members of our otherwise upstanding and friendly packing crew. No lie. Please place your order by internet, phone, fax or mail and we'll send it to you pronto.

USED BOXES & FOAM PEANUTS
If your order shows up in a used box stuffed with foam peanuts, don't be offended...we recycle newspaper, foam peanuts, shredded paper and cardboard boxes collected from other local businesses to help reduce unnecessary waste

BACKORDERS
We make every effort to ship orders complete, because we dislike dealing backorders as much as you dislike receiving them! But occasionally items get backordered due to manufacturer or supplier delays.

If an item you have ordered is temporarily out-of-stock, you will only be charged for the items we send you, plus a proportional part of the shipping charge. When the backordered item is available again it will be shipped to you (at the original price...even if there has been a price increase), and you'll be charged for it then along with the rest of the original shipping charge.

This means you do not pay any extra for shipping...only a proportional part of the original shipping charge with each shipment.

SPECIAL ORDERS
If you don't find what you're looking for on our site we can usually make special orders from the manufacturer for you.

SUBSTITUTIONS
On rare occasions it's sometimes necessary for us to make an item substitution...but if you're not satisfied with it, you can return the item for a refund or credit.

DO YOU GUYS EVER SHIP DEFECTIVE TOOLS?
Sure, but only if you specifically ask for them. Otherwise we guarantee all tools we sell against defects in workmanship and materials. Sorry, but videos or CD's cannot be returned unless defective .

MAILING LIST
We respect your privacy and do not make our mailing list available to any other companies.

RETURNS/REFUNDS
There are no returns on closeout items or special orders.
If you end up with an item that you don't want, just return it to the address below within 30 days...and in new condition, please.
See the back of your sales slip for details, but check our new address below!!
Please pack it securely (we can't be of help if your returned item doesn't make it back to us),
include a copy of your sales slip or order #, and let us know if you want an exchange, credit or refund.

GIFT CERTIFICATE
If you're looking for a gift for a skier or snowboarder, but are uncertain what to get 'em, consider a Tognar Gift Certificate. They can be ordered by phone, fax or mail, and are payable by check, money order or credit card. We'll send you (or the person you specify) a Tognar Gift Certificate along with the latest copy of our catalog.

TOOLAHOLICS REWARD
We know from experience that it can get a bit expensive acquiring all the tools you need for a truly professional workshop...after all, that's how we got started in this nutty business many moons ago ourselves. If you're as addicted to buyin' tools as many of our customers are, we can help support your habit with our Toolaholics Reward. Every dollar you spend with us adds up. When you've spent up to $750, you can claim a $50 gift certificate or credit. $1500 earns you a $125, and $3000 is good for a $300 certificate or credit. Here's how to cash in on the deal:

1) Save all your yellow hardcopy sales receipts...no time limits apply, but a receipt can only be claimed once...ok?
2) Add `em all up...then deduct sales tax, shipping, closeout tool sales or any refunds/returns... sorry, that stuff doesn't count..
3) When this total adds up to at least $750, send your yellow hardcopy receipts in*, yep that means via snail mail folks!...and we'll award you with a gift certificate or credit proportional to your claim.
4) Here's where to send them:

Tognar Toolworks
280 E Hersey
BLDG A UNIT 4
Ashland OR 97520

That's all there is to it. The Toolaholics Reward is good all year long...it ain't no flash-in-the-pan deal..so there's no deadlines to sweat. Hope it helps you out!

*We have to have the yellow hardcopies to process your reward!!